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讲座#

主题 参考读物
1 组织会议
第一部分:配送系统
第一部分材料:

Muckstadt, J.A., and R.O. Roundy. "Centralized Planning Models for Multi-Echelon Inventory Systems under Uncertainty." Chapter 3 in Handbooks in Operations Research and Management Science. Vol. 4, Logistics of Production and Inventory, edited by S. Graves, A. H. G. Rinnooy Kan, and P. Zipkin. Amsterdam: North-Holland, 1993, 59-132

Federgruen, A. "Continuous Review Policies for Multi-Level Inventory Systems with Stochastic Demand." Chapter 4 in  Handbooks in Operations Research and Management Science. Vol. 4, Logistics of Production and Inventory, edited by S. Graves, A. H. G. Rinnooy Kan, and P. Zipkin. Amsterdam: North-Holland, 1993, 133-74.
2 Eppen, Gary和 Linus Schrage. “具有提前期和随机需求的多
仓库系统的集中订货策略”
Eppen, Gary, and Linus Schrage. "Centralized Ordering Policies in a Multi-Warehouse System with Lead times and Random Demand." TIMS Studies in the Management Sciences. Vol. 16, Multi-Level Production/Inventory Control Systems, Theory and Practice, edited by Leroy B. Schwarz. Amsterdam: North-Holland, 1981.
3 Graves, Stephen. “连续盘点策略下可修复物品的多阶层库存模型” Graves, Stephen. "A Multi-Echelon Inventory Model for a Repairable Item with One-for-One Replenishment." Management Science 31, no. 10 (1985).
4 Roundy, Robin. “单一仓库多零售商系统的98%的有效整数率下的批量大小” Roundy, Robin. "98%-Effective Integer-Ratio Lot Sizing for One-Warehouse Multi-Retailer Systems." Management Science 31, no. 11 (1985): 1416-30.
第二部分:按订单组装系统
第二部分材料:

Song, Jing-Sheng, and Paul Zipkin. "Supply Chain Operations: Assemble-to-Order Systems." Chapter 11 in Handbooks in Operations Research and Management Science. Vol. 30, Supply Chain Management, edited by T. De Kok, and S. Graves. Amsterdam: North-Holland, 2003.
5 Rosling, K. “随机需求下装配系统的最优库存策略” Rosling, K. "Optimal Inventory Policies for Assembly Systems Under Random Demand." Operations Research 43, no. 6 (1989).
6 Gallien, Jérémie和Lawrence Wein.“随机组装系统的一个简单而有效的订货策略” Gallien, Jérémie, and Lawrence Wein. "A Simple and Effective Component Procurement Policy for Stochastic Assembly Systems." Queueing Systems Theory and Applications 38, no. 2 (2001).
7 Lu, Yingdong和 Jing-Sheng Song. “订货组装系统中基于成本优化的订单” Lu, Yingdong, and Jing-Sheng Song. "Order-Based Cost Optimization in Assemble-to-Order Systems." 2003. To appear in Operations Research .
8 Wang, Y.和 P. Glasserman.“订货组装系统的提前期和库存权衡” Wang, Y., and P. Glasserman. "Lead-time Inventory Trade-offs in Assemble-to-Order Systems." Operations Research 43, no. 6 (1998).
9 Plambeck, Erica和Amy Ward.“高容量订货组装系统的最优控制” Plambeck, Erica, and Amy Ward. "Optimal Control of High-Volume Assemble-to-Order Systems." Stanford, CA: Stanford University, 2003.
第三部分:预测演变模型
10 Heath, D. C.和 P. L. Jackson. “模拟需求预测的演变在生产/配送系统中安全库存分析的应用” Heath, D. C., and P. L. Jackson. "Modeling the Evolution of Demand Forecasts with Application to Safety Stock Analysis in Production/Distribution Systems." IIE Transactions 26, no. 3 (1994): 17-30.
11 Graves, Stephen, D. B. Kletter 和 W. B. Hetzel.“需求计划的一个动态模型及在供应链优化上的应用” Graves, Stephen, D. B. Kletter, and W. B. Hetzel. "A Dynamic Model for Requirements Planning with Application to Supply Chain Optimization." Operations Research 46, supp. no. 3 (1998): S35-49.
12 Toktay, Beryl L.和 Lawrence M. Wein.“对有固定需求的预测-生产-库存系统的分析” Toktay, Beryl L., and Lawrence M. Wein. "Analysis of a Forecasting-Production-Inventory System with Stationary Demand." Management Science 47, no. 9 (2001): 1268-81.
第四部分:短期产品生命周期管理
13 Fisher, Marshall和A. Raman. “通过对早期销售的精确反应降低需求不确定性的费用” Fisher, Marshall, and A. Raman. "Reducing the Cost of Demand Uncertainty Through Accurate Response to Early Sales." Operations Research 44, no. 1 (1996): 87-99.
14 Kurawarwala, A.和 H. Matsuo.“短生命周期产品的预测与库存管理” Kurawarwala, A., and H. Matsuo. "Forecasting and Inventory Management of Short Life-Cycle Products." Operations Research 44, no. 1 (1996): 131-50.
15 Ho, Teck-Hua, Sergei Savin, 和Christian Terwiesch. “供应约束下管理新产品推广中需求与销售变化” Ho, Teck-Hua, Sergei Savin, and Christian Terwiesch. "Managing Demand and Sales Dynamics in New Product Diffusion Under Supply Constraint." Management Science 48, no. 2 (2002): 187-206.
16 Fisher, Marshall和 Kumar Rajaram.“流行商品精确零售试验:方法与应用” Fisher, Marshall, and Kumar Rajaram. "Accurate Retail Testing of Fashion Merchandise: Methodology and Application." Marketing Science 19, no. 3 (2000): 266-78.
第五部分:顾客选择模型
第四部分材料/教材::

Anderson, Simon, Andre de Palma, and Jacques-Francois Thisse. Discrete Choice Theory of Product Differentiation. Cambridge, MA: MIT Press, 1992. ISBN: 0-262-01128-X.
17 Mahajan, Siddharth和 Garrett van Ryzin.“动态消费者替代下零售品库存分类” Mahajan, Siddharth, and Garrett van Ryzin. "Stocking Retail Assortments Under Dynamic Consumer Substitution." Operations Research 49, no. 3 (2001): 334-51.
18 Bitran, Gabriel, P. Rocha e Oliveira和A. Schilkrut.“通过价格和服务质量管理客户关系” Bitran, Gabriel, P. Rocha e Oliveira, and A. Schilkrut. "Managing Customer Relationships Through Price and Service Quality." Cambridge, MA: MIT Sloan School of Management, 2003.
19 Talluri, Kalyan和 Garrett van Ryzin.“顾客行为的一般离散选择模型下的收益管理” Talluri, Kalyan, and Garrett van Ryzin. "Revenue Management Under a General Discrete Choice Model of Consumer Behavior." Barcelona, Spain: Universitat Pompeu Fabra, 2000. To appear in Management Science .
第六部分:顾客服务中心
第五部分材料:

Gans, Noah, Ger Koole, and Avishai Mandelbaum. "Telephone Call Centers: A Tutorial and Literature Review." Manufacturing and Service Operations Management 5, no. 2 (2003): 79-141.
20 Whitt, Ward.“通过通知顾客预知的延迟改善服务” Whitt, Ward. "Improving Service by Informing Customers About Anticipated Delays." Management Science 45, no. 2 (1999): 192-207.
21 Harrison, Michael J.和Assaf Zeevi. “随机流动模型基础上的大型呼叫中心人力资源配置方法” Harrison, Michael J., and Assaf Zeevi. "A Method for Staffing Large Call Centers Based on Stochastic Fluid Models." Stanford, CA: Stanford University, 2003.
22 Pinker, Edieal J.和 Robert A. Shumsky.“交叉训练工人的效率与质量权衡” Pinker, Edieal J., and Robert A. Shumsky. "The Efficiency-Quality Trade-Off of Cross-Trained Workers." Manufacturing and Service Operations Management 2, no. 1 (2000): 32-48.
23 Armony, Mor和Costis Maglaras. “有回调选择的顾客联系中心:顾客决策,路由规则和系统设计” Armony, Mor, and Costis Maglaras. "On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules and System Design." Operations Research 52, no. 2 (2004): 271-92.
24 Shumsky, Robert A.和 Edieal J. Pinker. “服务中守门人和工作分派” Shumsky, Robert A., and Edieal J. Pinker. "Gatekeepers and Referrals in Services." Management Science 49, no. 7 (2003): 839-56.

 
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